Published Notion system
Wood Business OS
Quote → job → materials → production → delivery
A custom manufacturing model that follows a job from the initial quote through the work needed to deliver it.
Inspect Wood Business OSInspectable evidence
Every claim is checkable before a first call.
Published operating systems, concrete workflow designs and demonstration Reads. Open the work and examine how it is put together.
Operating systems
See the operating model in use.
These are published Notion systems I built. They expose the business entities and relationships; a client Installation also adds the integrations and control appropriate to the real business.
Published Notion system
Business Operating System
Sales · projects · finance · people · knowledge
Sales, projects and company knowledge connected in one workspace, with a view for each team’s work.
Inspect Business Operating System
Published Notion system
Private Transport Ops Hub
Booking → driver + vehicle → trip
Customers, drivers, vehicles and schedules organized around the life of an actual trip.
Inspect Private Transport Ops Hub
Published Notion system
Rental Operations
Reservation → pickup → return → availability
A shared representation of customers, inventory and bookings, including the exceptions that affect availability.
Inspect Rental Operations
Published Notion system
High-Risk Retail Ops
Products · vendors · inventory · operating work
An operating structure for retail work where exceptions and compliance responsibilities matter.
Inspect High-Risk Retail Ops
Published Notion system
Shalom Desk
People → relationships → programs → follow-up
Community operations with shared institutional memory and continuity between the people doing the work.
Inspect Shalom DeskWorkflow builds · design examples
The handoff has a before and an after.
These illustrations show the kind of operating layer an Installation can produce. They show proposed designs; the examples are illustrative.
Before · carried by people
A customer signs.
- The agreement lands in an inbox.
- Someone copies the customer details into the CRM and creates a project.
- Operations gets an email and makes the folder and tasks.
- A required detail is missing. Sales has to ask the customer.
- Someone remembers to check again Thursday.
The process moves when a person carries it.
After · a designed operating layer
The signature starts the work.
- The customer and project state update in their appropriate systems.
- Documents are filed and routine tasks appear with owners.
- Operations receives the information needed to begin.
- Missing details create an exception with an accountable person.
- A completion check confirms the handoff is ready.
People handle judgment. The system carries the routine work and checks the handoff.
Illustrative workflow design. The exact tools, checks and exceptions follow the business.
Another example: a completed job reaches billing
Before
The crew finishes. A message reaches operations. Somebody checks the job record, finds the changes, asks for approval and reminds accounting to invoice.
After
Completion updates the job state. Required sign-off and chargeable changes are checked. A billing queue exposes ready work; missing information goes to an owner. Reconciliation reveals completed jobs still waiting for an invoice.
Accounting remains authoritative for the invoice. People retain approval over consequential changes.
Business Nervous System Reads
Follow the reasoning.
These four composite demonstrations use fictionalized businesses to show operating evidence, the five functions and what I would change first.
Composite demonstration
Millbrook Custom Millwork
Pricing, quality sign-off and exceptions keep routing through one desk.
Read Millbrook Custom MillworkComposite demonstration
Hendricks Criminal Defense
Trial preparation exposes the operating work hiding inside the calendar.
Read Hendricks Criminal DefenseComposite demonstration
Ridgeline Private Transport
Bookings, drivers, vehicles and communication make sense only when the whole trip is followed.
Read Ridgeline Private TransportComposite demonstration
Meridian
Information exists across the company. Assembling a reliable picture still depends on a person.
Read MeridianRead the cross-business findings · Get a Read of your business
Software and automation
Inspect the architecture behind the promise.
The public systems above demonstrate the operating model. The Architecture & Stewardship Standard specifies the implementation discipline: ownership, failure visibility, completion states and responsible handoff.
Read the implementation standardA business workflow often contains private information. The public examples here expose the method without presenting fictional outcomes as client proof.
Other things I’ve built
I also ship software people can play.
Brand New Colors is my browser-game studio. The games model specific worlds closely enough to make their rules playable.
Houston Custom Wood Shop lets a player run a furniture business, price work and contend with capacity. It is one example of the software I build outside the consulting practice.
Start with the real work
Where does your business still need someone to remember?
Show me what actually happens. I’ll follow the information and identify a useful place to start.
Show me your workflowInstallation: as little as one week, starting at $5,000.